Client Survey Form




Dear Valued Client,

We have truly enjoyed assisting you with your Real Estate needs, and we hope we have earned your confidence and loyalty!!

Our Client Surveys tell us how well we performed for you - your acknowledgement of the areas we excelled in are important to us, but equally as important is knowing where we can improve our service. Filling out this brief survey will help us a great deal to make whatever adjustments may be needed to provide our Clients with the very best in professional Real Estate services - so we thank you in advance for filling one out for us!

Client Name:
Property Address:
Milestone Associate (Realtor) Name:
   
(Please add comments wherever you like)
   
How did you hear about Milestone? Referral Internet Newspaper Ad Print Article Sign Mailer Other -
Have you had experience with any other professional Realtor?
What City: State:
Agency Name:
Agent Name:
Did your Associate conduct themselves in a professional manner? Yes No
Did your Associate dress in appropriate attire? Excellent Good Average Fair Poor
Personal Grooming? Excellent Good Average Fair Poor
Use appropriate language? Excellent Good Average Fair Poor
Was Service delivered in a courteous, timely manner? Yes No
Did your Associate return phone calls initiated by you during regular business hours, within a 4-hour response window? Regular business hours being; 9A-9P/M-F, 9A-3P SA, !2N-5P SU.

*Holidays are an exception to regular business hours, in the case of which your Associate should have returned your call within the first 4 hours of the first business day after the holiday. Holidays are those days when the majority of businesses are closed (banks, post office, schools, etc.). 		Yes No
Did your Associate greet your phone call with a pleasant attitude? Yes No
Was your Associate courteous with every encounter you had? Yes No
Was your Associate on time for scheduled appointments with you (property previews, office meetings, etc.)? Yes No
Did your Associate demonstrate professional knowledge during the selling/buying process? Yes No
Was your Associate able to answer your questions in a clear and concise manner? Yes No
Was your Associate patient with you? Yes No
Was our office clean and comfortable for you? Yes No
Was your Closing experience a pleasant one? Yes No
Did you Close at our office? Yes No
Did Closing begin on time, at the scheduled time? Yes No
Was all Closing Paperwork in order and delivered satisfactorily? Yes No
Did you leave Closing confident and understanding the transaction? Yes No
If your answer is "No", please feel free to contact the Agency Managing Director or Broker for a confidential discussion/explanation of the transaction. Jules D. Straker (850) 668-6948 or jules@milestonerealestatepros.com
Was there anything that you particularly liked or disliked about our center or experience?
Would you consider using another Milestone Associate (Realtor) in future transactions? Yes No
How would you rate your overall experience with Milestone, as an Agency? Yes No
Will you recommend Milestone to others? Yes No
Any Additional Comments are welcomed.
   
Please consider Milestone your personal and professional Real Estate resource! Feel free to call us with whatever your questions may be, in this regard - our sole purpose is to act as your consultant and advocate in Real Estate matters. Of course, the greatest compliment you can pay us is your continued business, and the referral of your family, friends, co-workers, neighbors and other associates…remember we can coordinate transactions for you and yours, all over the country and beyond!!!